MURAYA, K. M. .; KORIR, J. .; BOR, T. Effects of social customer relationship management strategy on relationship quality in five-star hotels in Nairobi, Kenya. International Journal of Economics, Business and Management Studies, [S. l.], v. 10, n. 1, p. 37–50, 2023. DOI: 10.55284/ijebms.v10i1.944. Disponível em: https://www.onlinesciencepublishing.com/index.php/ijebms/article/view/944. Acesso em: 15 may. 2024.